The following are the most common reasons for your gift card not being processed:
- You sent us the gift card purchase confirmation but not the gift card claim code. After you purchase a gift card from Amazon, you will receive an email with the gift card and a unique claim code. To complete your order, we'll need that claim code together with the gift card value.
- Because you mistakenly sent us an used or expired gift card, we are unable to process it. Please send us a new gift card, and we'll take care of it.
- We favour Amazon.com and Amazon.de, as well as a few more sites from around the world. However, it is possible that the giftcard from the country that you reside will not be processed by our processing partners.
- It is possible that our processing partner will take some extra time to process your gift card for verification purposes, which will cause the processing time to be significantly longer.
If none of the above four points apply to you and your order is still on hold for more than 48 hours, please contact our support email@example.com